Exceptional working hours per professional

Every professional on your team has their own weekly schedule. It isn’t optional and there’s nothing to switch on: the record is created with a grid of its own — Monday to Saturday, 09:00 to 20:00, Sunday closed — and you edit it from there.

In practice, everyone keeps their own agenda:

• One colourist only comes in on Monday, Wednesday, and Friday.
• A barber works half days on Saturdays.
• The owner covers whatever’s left.

This guide explains how to set that schedule and how it combines with the location’s.

Two kinds of customisation

This guide covers the weekly schedule. For one-off absences, see Block time.

Setting a professional’s hours

1. Go to Team and edit the professional.
2. Scroll down to the Member schedule section.
3. You’ll see one row per day, Monday through Sunday, with:
   • A Closed checkbox.
   • Opening and closing time in HH:MM format.
   • Breaks (optional) — 13:00 to 14:00 for lunch, for instance. You can add more than one per day.
   • Beside each day, a 📍 reference showing the assigned location’s hours that day.
4. Save with the button at the bottom of the form.

The “Copy from location” button

At the top right of the section there’s a Copy from location button. It copies the assigned location’s hours — breaks included — onto all seven days at once, overwriting whatever was there.

Copying one day onto other days

Each row has a Copy button on the right. Tapping it opens a panel listing the other days of the week: tick the ones that should match and apply. It copies hours and breaks.

That’s the quick way to set up a Monday-to-Friday: configure Monday, copy it to Tuesday through Friday, then adjust Saturday.

Typical examples

Someone who only works 3 days a week

Monday:    09:00 – 18:00
Tuesday:   Closed
Wednesday: 09:00 – 18:00
Thursday:  Closed
Friday:    09:00 – 18:00
Saturday:  Closed
Sunday:    Closed

Clients can only book Monday, Wednesday, and Friday with this professional.

Half days on Saturdays

Monday to Friday: 09:00 – 19:00 (lunch 13:00–14:00)
Saturday:         09:00 – 13:00 (no break)
Sunday:           Closed

Several breaks in a day

Monday to Friday: 08:00 – 20:00
   Break 1:       12:30 – 13:30 (lunch)
   Break 2:       16:00 – 16:30 (snack)

Each break validates that the end time is after the start time. There is no validation that catches two overlapping breaks, so check them yourself: overlapping breaks don’t break anything, they simply block the union of both ranges.

How the location’s hours and the professional’s combine

Citauno offers a slot to a client only when both allow it. Concretely, for a slot to appear:

1. The location has to be open that weekday. If the day is set to “Closed” on the location, there are no slots for anyone, however available the professionals look.
2. The professional has to be open that day, and the whole appointment has to fit between their opening and closing time.
3. The slot can’t fall inside a break — the professional’s or the location’s.
4. It can’t overlap another booking for that person, or a block that reaches them.
5. The appointment has to finish before the location closes.

So if you set a professional to 08:00–20:00 but the site opens 09:00–19:00, they’ll only take bookings from 09:00 to 19:00. The form flags this with “Exceeds location hours” next to the day. It’s a warning, not an error: you can save anyway, and the hours are simply clipped to the location’s.

What clients see

When a client books from your public link:

1. They pick a location (if you have more than one) and services.
2. If you turned on “Show professional selection to clients” in the business settings, they pick a professional.
3. They see only the available slots, per the combination above.

If the chosen date has no openings, a message says there are no slots that day and suggests trying another date. Citauno does not automatically propose a different professional; the client can switch by hand.

Schedule changes and existing bookings

Confirmed bookings are not cancelled when you change the hours. For example:

• A client has a booking on Friday at 16:00.
• You edit the professional’s hours and now they only work until 14:00 on Fridays.
• The existing booking stays put — the system assumes you know what you’re doing.

What does change: future bookings can’t take the hours you removed. The next time a client books, Friday at 16:00 is no longer offered.

If you want the existing booking to move too, do it by hand (drag it in the calendar, or use Reschedule from the booking detail).

Common problems

What you’ve got now

• Every professional with their own weekly schedule and breaks.
• Clarity on how that combines with the location’s hours.
• An understanding of the effect on existing vs future bookings.

Next step

For specific absences (holidays, a day off), use blocks. Continue with Block time (vacation, absences, maintenance).