Exceptional working hours per professional

By default, every professional inherits the location’s working hours. If the location is open Monday through Friday from 9:00 to 19:00, all professionals are too — and customers can only book during those hours.

But in practice, each professional has their own schedule:

• A colorist only comes in on Monday, Wednesday, and Friday.
• A hairdresser works half-days on Saturdays.
• The owner covers all the gaps.

This guide explains how to customize working hours per person.

Two types of customization

One-off exceptions are blocked time (see Block time). This guide covers base working hours.

Customize the base hours

1. Go to Team and edit the professional.
2. Scroll down to the Working hours section.
3. You’ll see a “Use the location’s hours” toggle. Turn it off.
4. A weekly grid appears with each day (Monday through Sunday):
   • Open/closed toggle per day.
   • Opening and closing time if open.
   • Breaks (optional) — for example, from 13:00 to 14:00 for lunch.

Typical examples

Professional who only comes in 3 days a week

Monday:    09:00 – 18:00
Tuesday:   Closed
Wednesday: 09:00 – 18:00
Thursday:  Closed
Friday:    09:00 – 18:00
Saturday:  Closed
Sunday:    Closed

Customers can only book Monday, Wednesday, and Friday with this professional.

Half-day professional on Saturdays

Monday to Friday: 09:00 – 19:00 (with lunch 13:00–14:00)
Saturday:         09:00 – 13:00 (no break)
Sunday:           Closed

Professional with multiple breaks

Monday to Friday: 08:00 – 20:00
   Break 1:       12:30 – 13:30 (lunch)
   Break 2:       16:00 – 16:30 (snack)

Tip: set up breaks carefully. If you overlap one break with another or set the end before the start, the system warns you.

Inherit from the location vs. customize

If you inherit, future changes to the location’s hours are reflected automatically in the professional. If you customize, changes to the location do not affect the professional — their schedule stays fixed.

Different hours per location

If a professional works at multiple locations:

1. Edit the professional.
2. In each assigned location, you’ll see a sub-grid of working hours.
3. Set different hours per location:
   • Downtown Location: Monday and Tuesday 09:00–17:00.
   • Neighborhood Location: Wednesday through Friday 12:00–20:00.

The system combines the hours and shows only the slots available based on the location the customer chooses.

What customers see

When a customer books on your public link:

1. They choose a service.
2. If you set up “Show professional selection” (see Business settings), they choose a professional.
3. The system shows them only the available days and times based on:
   • The professional’s working hours.
   • The services that professional can perform.
   • Existing bookings.
   • One-off blocked time.

If the combination has no slots in the next X days (X = the business’s maximum booking window), a message appears: “No availability in the next X days,” and another professional is suggested.

Schedule changes and existing bookings

Already-confirmed bookings are not canceled if you change the hours. For example:

• A customer has a booking on Friday at 16:00.
• You edit the professional’s hours, and now they only work until 14:00 on Fridays.
• The existing booking stays the same — the system assumes you know what you’re doing.

What does change: future bookings can’t fill the hours you removed. And the next time a customer books, they no longer see Friday at 16:00 as available.

If you want the existing booking to move too, do it manually (drag and drop on the calendar or Reschedule from the booking details).

Common errors

What you’ve got now

• Each professional with their own working hours.
• Different hours per location where it applies.
• A clear understanding of how this affects existing vs. future bookings.

Next step

For specific absences (vacation, a one-off day off), use blocked time. Continue with Block time (vacation, absences, maintenance).