Which services each professional performs

By default any professional on your team can perform any service. When that isn’t true — only two people do balayage, only the owner does the advanced treatment — you assign the service to specific professionals and Citauno stops offering the others for that service.

Assign a service to specific professionals

You can do it from either side — it’s the same assignment:

From the service

1. Go to Services and edit the service.
2. Switch off the “Any team member can perform it” toggle.
3. Tap the chips for the professionals who do perform it.
4. Save.

From the professional

1. Go to Team and edit the professional.
2. Switch off the “Can perform all services” toggle.
3. Tap the chips for the services that person performs.
4. Save.

If you leave the toggle on (“any team member” / “all services”), Citauno clears the specific assignments and goes back to the open behaviour. That’s how you undo an assignment.

What the client sees

When someone books from your public link, they are only offered professionals who:

• Work at the selected location.
• Are active and have “Accept bookings” ticked.
• Can perform all the services the client selected.

That last point matters when a client picks several services in one booking: if they ask for “haircut + balayage” and only one person does balayage, only that person shows up. If nobody at that location is assigned a selected service, no time slots appear at all.

Charging differently depending on who works

Because the price lives on the service, the way to charge differently today is to create one service per price level and assign each one to the right people.

Example from a salon:

The client sees both services on your page and picks one. Each carries its own price, its own duration, and its own list of professionals.

Upside: the price is clear before booking and the calendar blocks the right amount of time. Downside: the service list gets longer, so save this for the differences that genuinely matter.

Different commission per professional

What you can configure per person is the commission they earn:

1. Go to Team and edit the professional.
2. Fill in Default commission (%).
3. Save.

Leave it blank to use the business default. Changes don’t affect already-completed bookings. The result shows up in Commissions (period summary and per-person detail) and in each professional’s Performance tab.

In other words: the client pays the same, but you can recognise a different percentage for each professional.

Real use cases

Beauty salons

A senior colourist and a junior one charge differently → two services (“Colour” and “Colour · senior”), each with its own price and its own people.

Barbershops

Everyone cuts at the same price, but the master barber earns more per cut → one service plus a different commission on their record.

Spas

Only one masseur is certified in a technique → a service assigned to him alone. The others don’t appear as an option.

Aesthetic clinics

Advanced procedures are done by the doctor → a service assigned only to her; the basic ones stay open to the whole team.

Limitations to keep in mind

Common problems

What you’ve got now

• Services assigned to specific professionals instead of the whole team.
• A clear route to charging differently depending on who works.
• Commission configured per person.

Next step

If you want your team to run the business with you, set up Team and roles: owner, admin, manager, professional.