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Which services each professional performs

Updated on Thursday 15 October 2026

How to limit a service to certain professionals, and what to do when you want to charge differently depending on who works.

By default any professional on your team can perform any service. When that isn’t true — only two people do balayage, only the owner does the advanced treatment — you assign the service to specific professionals and Citauno stops offering the others for that service.

Assign a service to specific professionals

You can do it from either side — it’s the same assignment:

From the service

  1. Go to Services and edit the service.
  2. Switch off the “Any team member can perform it” toggle.
  3. Tap the chips for the professionals who do perform it.
  4. Save.

From the professional

  1. Go to Team and edit the professional.
  2. Switch off the “Can perform all services” toggle.
  3. Tap the chips for the services that person performs.
  4. Save.

If you leave the toggle on (“any team member” / “all services”), Citauno clears the specific assignments and goes back to the open behaviour. That’s how you undo an assignment.

What the client sees

When someone books from your public link, they are only offered professionals who:

  • Work at the selected location.
  • Are active and have “Accepts online bookings” ticked.
  • Can perform all the services the client selected.

That last point matters when a client picks several services in one booking: if they ask for “haircut + balayage” and only one person does balayage, only that person shows up. If nobody at that location is assigned a selected service, no time slots appear at all.

In the Professional step, besides those people, the client has an Anyone option: they see the times of everyone who can serve them, and Citauno assigns someone who is free at the time they pick. The step shows while Show professional selection to clients is ticked in Settings (it is by default); untick it and the client doesn’t choose, Citauno always assigns.

Charging differently depending on who works

Because the price lives on the service, the way to charge differently today is to create one service per price level and assign each one to the right people.

Example from a salon:

Service Price Duration Assigned to
Women’s haircut Gs. 150,000 60 min Ana, Lorena
Women’s haircut · senior Gs. 200,000 60 min María

The client sees both services on your page and picks one. Each carries its own price, its own duration, and its own list of professionals.

Upside: the price is clear before booking and the calendar blocks the right amount of time. Downside: the service list gets longer, so save this for the differences that genuinely matter.

Different commission per professional

What you can configure per person is the commission they earn. Commissions are a module we turn on when you ask, free of charge, from More features (see More features); without it, the field doesn’t appear on the record. With the module on:

  1. Go to Team and edit the professional.
  2. Fill in Default commission (%).
  3. Save.

Leave it blank to use the business default. Changes don’t affect already-completed bookings. The result shows up in Commissions (period summary and per-person detail) and in each professional’s Performance tab.

In other words: the client pays the same, but you can recognise a different percentage for each professional.

Real use cases

Beauty salons

A senior colourist and a junior one charge differently → two services (“Colour” and “Colour · senior”), each with its own price and its own people.

Barbershops

Everyone cuts at the same price, but the master barber earns more per cut → one service plus a different commission on their record (with the Commissions module).

Spas

Only one masseur is certified in a technique → a service assigned to him alone. The others don’t appear as an option.

Aesthetic clinics

Advanced procedures are done by the doctor → a service assigned only to her; the basic ones stay open to the whole team.

Limitations to keep in mind

Limitation What to do
No per-professional price or duration Create one service per price level and assign it to the right people
No per-location price Same route: one service per price, limited to the locations where it applies
You can’t offer a service “with or without” extras (cut + wash vs cut only) Create two separate services

Common problems

Symptom Cause Fix
The client sees a professional but can’t book with them They aren’t assigned to one of the selected services Edit the service (or their record) and add them
I picked two services and nobody shows up Nobody at that location performs both Book each service separately, or assign both to someone
I ticked professionals and everyone still shows up The “Any team member can perform it” toggle stayed on, which clears the selection Switch the toggle off before picking the chips
I changed the commission and last month’s report didn’t change That’s by design: completed bookings keep the commission they had —

What you’ve got now

  • Services assigned to specific professionals instead of the whole team.
  • A clear route to charging differently depending on who works.
  • Commission configured per person, if your business has the Commissions module.

Next step

If you want your team to run the business with you, set up Team and roles: owner, admin, manager, professional.