Manage multiple locations

When your business grows and you open a second location, Citauno lets you manage them as independent entities within the same business: each one with its own address, working hours, team, and services — but sharing billing, owners, and brand.

When to add a new location

It makes sense when:

• You serve customers at more than one physical address (downtown plus a location in another neighborhood, for example).
• You have different hours between the two places (downtown opens early, the other location opens late).
• Some services are only offered at one location (specialty treatments).
• Some professionals only work at one place.

If you work out of a single location, you don’t need multiple locations. One is the right choice.

Create a new location

1. In the dashboard, go to Locations.
2. Tap “Add location” in the top right.
3. Fill in the fields:
   • Name: clear and specific (for example, “Lambaré Location” or “Encarnación Branch”).
   • Address: use the Google Maps autocomplete.
   • Phone and WhatsApp: these can be inherited from the business or be specific to the location.
   • Working hours: define when bookings are accepted at that location.
   • Active: leave it checked so it appears on your public link.
4. Tap Save.

From that moment on, your public link (citauno.com/your-business) shows a location selector before the booking flow.

Assign professionals to locations

Each professional can:

• Work at a single location (the most common setup).
• Work at multiple locations with different hours at each one.

To set this up:

1. Go to Team and edit a member.
2. In the Location section, choose the location where they work.
3. If they work at multiple locations, you can also set up location-specific working hours (Monday and Tuesday at one, Wednesday through Friday at the other).

Tip: if a professional covers both locations on the same day (for example, morning downtown, afternoon in the neighborhood), set up the working hours per location carefully so the calendar doesn’t book two appointments at the same time in different places.

Assign services to locations

By default, every service is available at every location. If you want a service to appear only at a specific one:

1. Go to Services and edit the service.
2. In the Locations section, switch from “All locations” to “Specific locations”.
3. Check the ones that apply.
4. Save.

Typical examples:

• Advanced facial treatment: only at the downtown location (the equipped room).
• Express manicure: at both locations.
• Intensive barbering course: only at one location.

Calendar per location

In the calendar, you can filter by location using the Location menu in the top left. This is handy for:

• Seeing only the appointments for the place where you physically are.
• Planning the week at one location without getting distracted by the other.
• Spotting empty gaps at a specific location.

If you have a team at each location, you can share the filtered calendar link with each team (locations don’t accidentally see each other’s appointments).

Separate statistics

In Analytics, the metrics are broken down by location:

• Bookings per location in the period.
• Revenue per location.
• No-show rate per location.
• Most-booked professional per location.

This lets you identify which location performs best and where you need more marketing or staff.

Close or pause a location

If a location is temporarily out of service (renovation, relocation), don’t delete it. Instead:

1. Edit the location.
2. Uncheck the Active box.
3. Save.

While it’s inactive:

• It doesn’t appear on your public link.
• Customers can’t book there.
• Existing bookings remain valid (they aren’t canceled).
• When it’s ready, mark it active again.

Common errors

What you’ve got now

• A second location with its own working hours, address, and services.
• Professionals assigned correctly.
• A calendar and analytics that can be filtered by location.

Next step

If you want different professionals to charge different prices for the same service, see Services per professional with different prices.