Manage multiple locations

When your business grows and you open a second location, Citauno lets you manage them inside the same business: each one with its own address, its own opening hours, and its own team — sharing billing, owner, and brand.

When to add a new location

It makes sense when:

• You work at more than one physical address (downtown and a second site across town, for example).
• The two places keep different hours (downtown opens early, the other opens late).
• Some services are only offered at one location (specialised treatments).
• Each professional works at a single place.

If you work out of one place, you don’t need multiple locations. One is the right answer.

Create a new location

1. In the dashboard, go to Locations.
2. Tap the button to add a location.
3. Fill in the fields:
   • Name: clear and specific (for example “Lambaré branch” or “Encarnación site”).
   • Address: use the Google Maps autocomplete (it stores city, neighbourhood, and coordinates).
   • Phone, WhatsApp, and Instagram: you can tick “use the business ones” or enter values specific to this location.
   • Opening hours: the Monday-to-Sunday weekly grid, with breaks if you need them.
   • Active: leave it ticked so the location shows up on your public link.
4. Tap Save.

Once you have two or more active locations, the public booking form gains a first Location step where the client picks where they want to be seen. With a single location that step doesn’t appear.

Assign professionals to locations

To set it up:

1. Go to Team and edit a member.
2. Under Assigned location, pick the location where they work.
3. Save.

Saving replaces the previous assignment with the new one — they don’t stack.

If someone genuinely works at both places, today the only way to represent that is to create a second professional record at the other location, with its own hours. Keep in mind they will show up as two different professionals in the calendar and on your public page, and each record’s statistics are counted separately.

Assign services to locations

By default every service is available at every location. If you want a service to appear only at a specific one:

1. Go to Services and edit the service.
2. Under Locations where it’s available, switch off the “Available at all locations” toggle.
3. Tick the chips for the locations that apply.
4. Save.

Typical examples:

• Advanced facial treatment: only at the downtown site (the equipped room).
• Express manicure: at both locations.
• Intensive barbering course: at one location only.

Calendar by location

In the calendar you can filter by location. Your choice is remembered in your session, so the next time you open the calendar you land on the same view. It’s useful to:

• See only the appointments at the place where you physically are.
• Plan the week at one location without the other getting in the way.
• Spot empty slots at a specific site.

When you pick a location, the row of professionals narrows to the ones who work there.

It’s a view filter, not a permission: anyone with the Admin or Manager role can still change the filter and see both locations. There is no “location X only” role.

What analytics shows

What you can look at separately today:

• The calendar filtered by location, to see how full each site actually is.
• Team → a professional → Performance tab, which shows that person’s bookings, revenue, and commission. Since each professional belongs to a single location, that gives you a per-site read.

Close or pause a location

If a location is temporarily out of service (renovation, moving), you don’t need to delete it:

1. Edit the location.
2. Untick the Active box.
3. Save.

While it’s inactive:

• It doesn’t appear on your public link.
• Clients can’t book there.
• Existing bookings stay valid (nothing is cancelled).
• When it’s ready, tick it active again.

The delete button in the locations list does exactly the same thing: it deactivates, it doesn’t erase. That site’s booking history is preserved.

Common problems

What you’ve got now

• A second location with its own hours, address, and services.
• Each professional assigned to the location where they work.
• A calendar you can filter by location.

Next step

If you want to control which services each professional performs, see Which services each professional performs.