Going-live checklist

Congratulations — you’ve gone through the previous 9 guides. Your business is almost ready. Before sharing your link widely, spend 30 minutes on this final review to make sure nothing is broken.

How to use this checklist

Check off each item one by one. If something isn’t done, pause, go to the corresponding guide, and come back afterward. Don’t skip anything — the most common problems come from skipping “obvious” steps.

Business settings

✅ 1. Logo uploaded

• Upload a square, professional logo.
• Go to citauno.com/your-business and verify it looks good (not pixelated, not cropped).

✅ 2. Cover photo uploaded

• Upload a representative photo.
• Verify it looks good on phone and computer.

✅ 3. Description written

• Your description has 2-3 clear sentences.
• It has no typos (review carefully — a lot of customers read this).

✅ 4. Correct currency

• The configured currency is the one you charge in (PYG for Paraguay).
• Your service prices show with the correct symbol.

✅ 5. Correct time zone

• If you’re in Asunción → America/Asuncion.
• Test it: create a test booking at 10:00 and confirm it comes out at 10:00 (not at 7:00 or 13:00).

✅ 6. Confirmation mode chosen

• You decided whether it’s Auto or Manual (or Deposit required, which works like Manual). See Set up your business.
• You have a plan to respond to pending bookings in under 4 hours if you chose Manual: those bookings never expire on their own, and the slot stays taken until you confirm or reject them.
• If you take an online deposit (the tpago module, Paraguay only), you made a test booking and saw the pay button. A booking with an unpaid deposit is rejected automatically after 24 hours.

✅ 7. Complete contact details

• Email, phone, and WhatsApp loaded.
• If you have Instagram and Facebook, those too.
• Your WhatsApp is the one you’ll be watching (not an old one).

Location

✅ 8. Correct address

• If you have a physical location, the address is loaded with Google autocomplete.
• Try tapping the “View on Google Maps” button from your public page and verify it opens the correct place.

✅ 9. Complete working hours

• Every day you work has opening and closing times marked.
• The days you’re closed are set to “Closed” (not blank — verify this specifically).
• The midday breaks (if applicable) are set correctly.
• Test it: go to your public link and check that available times appear only on the days/hours you work.

Professionals

✅ 10. Professionals loaded with a photo

• Each professional has a photo, a distinct color, and a role.
• The colors aren’t repeated (if you have several).
• Each professional has the services they provide marked correctly.
• Your own profile is linked to your account, if you serve clients yourself (on the profile, “Link”).
• If you invited your team, they accepted the invitations (check in Team: everyone shows ”✓ Access”, no one shows “Pending”).

Services

✅ 11. At least 3 services loaded

• You have at least 3 main services with a realistic duration and price.
• Each service has a clear description.
• “Online booking” is ticked on the services you want to offer publicly.
• The prices are the current ones (not last year’s).

Functional tests

✅ 12. Complete test booking

Make a test booking from an incognito tab, pretending to be a customer:

1. Go to citauno.com/your-business.
2. Tap “Book now”.
3. Choose any service.
4. Choose a professional (or “Anyone”).
5. Choose a day and time.
6. Fill in the details with a test name and WhatsApp number (someone you trust, for example) and an email different from the business’s. Note: Citauno recognizes clients by WhatsApp + first and last name, so if you use your own, the booking is filed under you as a client.
7. Confirm the booking.

• A confirmation email arrived for the customer.
• The alert email arrived for you as the owner (only if you turned on “Email me when new bookings come in” in Settings).
• The booking appears on the calendar with the correct status (Confirmed or Pending depending on the mode).

Then cancel the test booking from the dashboard so you don’t mess up your stats.

✅ 13. Public page reviewed on a phone

• You confirmed your email: until you do, only you can see your public page and your business doesn’t appear on /explorar.
• The Dashboard shows no steps left “to appear in search”.
• Open citauno.com/your-business from your phone.
• The logo, cover photo, and description look good.
• The services and prices are legible.
• The “Book now” button works.

Sharing

✅ 14. Link in Instagram

• Your Instagram bio has the Citauno link.
• If you need several links, ask for the Link-in-bio page module from More features (we turn it on by request, at no cost), set it up in Links page, and use citauno.com/l/your-business as your bio link.

✅ 15. Quick reply in WhatsApp

• You saved a template message in WhatsApp Business with your link, ready to reply when someone asks about hours.

Announcing the launch

Once everything’s green, let your current customer base know:

Suggested message for a WhatsApp broadcast

Hi! 🌟
Just letting you know that you can now book your appointment
directly without having to message me. Just tap here:

👉 citauno.com/your-business

It shows you all available times in real time
and you book in 30 seconds. Of course, if you prefer
to keep messaging, that's no problem.

Thanks for trusting us! ✨

Suggested message for Instagram

Post a story with:

• A screenshot of your full calendar.
• Text: “Book your appointment in seconds. Link in bio 👆”.

And a post in the feed with:

• A professional photo (your location, your team, your work).
• Text: “You can now book online at estudio-pilar.com (it’s in the bio). Thanks for trusting us 💗”.

After the launch

For the first 48 hours, check the dashboard several times a day:

• Did any bookings come in?
• Are they all confirmed, or is any still pending?
• Is the notification email arriving fine?
• Did any customer message you on WhatsApp after booking (with questions or changes)?

Take note of what works and what bothers you. In 2 weeks you’ll have a clear idea of what to adjust.

If something goes wrong

Questions will likely come up as you operate. You have several resources:

• Documentation — this section, which you can always consult.
• Frequently asked questions — quick answers to the most common topics.
• Contact us — we reply the same day.

What you already have

• A fully configured and verified business.
• A successful test booking.
• Communication ready for existing customers.
• A plan for the first days after launch.

Next steps

Continue with the Advanced workflows guide when you’re ready to add:

• Multiple locations.
• Which services each professional performs.
• WhatsApp setup for automatic reminders.
• Tools we turn on by request and at no cost, such as discount codes, packages, commissions or analytics (see More features).
• And much more.

In the meantime, time to receive bookings! 🎉