This table shows exactly which permissions each of Citauno’s 3 roles has for every area of the product. For an introduction to roles, see Team and roles.
General table
✅ = allowed | ❌ = denied | 🔒 = own only
| Action |
Owner |
Admin |
Member |
| Log in |
✅ |
✅ |
✅ |
| View the dashboard |
✅ |
✅ |
🔒 (limited version) |
| Change personal language/password |
✅ |
✅ |
✅ |
Business settings
| Action |
Owner |
Admin |
Member |
| View settings |
✅ |
✅ |
❌ |
| Change logo / cover / description |
✅ |
✅ |
❌ |
| Change currency / time zone |
✅ |
✅ |
❌ |
| Change confirmation mode / booking rules |
✅ |
✅ |
❌ |
| Change cancellation policy |
✅ |
✅ |
❌ |
| Change contact details |
✅ |
✅ |
❌ |
| Change social media |
✅ |
✅ |
❌ |
| Edit tax data (RUC, legal name) |
✅ |
❌ |
❌ |
| Change the subscription plan |
✅ |
❌ |
❌ |
| Cancel the business |
✅ |
❌ |
❌ |
| Transfer the business to another user |
✅ |
❌ |
❌ |
Locations
| Action |
Owner |
Admin |
Member |
| View the location list |
✅ |
✅ |
🔒 (only where they work) |
| Create a location |
✅ |
✅ |
❌ |
| Edit a location |
✅ |
✅ |
❌ |
| Activate/deactivate a location |
✅ |
✅ |
❌ |
| Delete a location |
✅ |
✅ |
❌ |
Professionals / Team
| Action |
Owner |
Admin |
Member |
| View the team list |
✅ |
✅ |
🔒 (only themselves) |
| Add a professional |
✅ |
✅ |
❌ |
| Edit a professional |
✅ |
✅ |
🔒 (only themselves) |
| Change a professional’s email |
✅ |
✅ |
❌ |
| Change a user’s role |
✅ |
✅ |
❌ |
| Invite new users |
✅ |
✅ |
❌ |
| Resend/revoke invitations |
✅ |
✅ |
❌ |
| Remove a user’s access |
✅ |
✅ |
❌ |
| Delete a professional |
✅ |
✅ |
❌ |
| Configure others’ working hours |
✅ |
✅ |
❌ |
| Configure own working hours |
✅ |
✅ |
❌ (configurable by admin) |
Services
| Action |
Owner |
Admin |
Member |
| View the service list |
✅ |
✅ |
✅ |
| Create a service |
✅ |
✅ |
❌ |
| Edit a service |
✅ |
✅ |
❌ |
| Delete a service |
✅ |
✅ |
❌ |
| Enable/disable online bookings |
✅ |
✅ |
❌ |
| Configure per-professional overrides |
✅ |
✅ |
❌ |
Bookings
| Action |
Owner |
Admin |
Member |
| View own bookings |
✅ |
✅ |
✅ |
| View the whole team’s bookings |
✅ |
✅ |
❌ |
| Create a manual booking |
✅ |
✅ |
❌ |
| Edit a booking |
✅ |
✅ |
🔒 (own only) |
| Confirm / reject pending ones |
✅ |
✅ |
🔒 (own only) |
| Reschedule |
✅ |
✅ |
🔒 (own only) |
| Cancel |
✅ |
✅ |
🔒 (own only) |
| Mark completed |
✅ |
✅ |
🔒 (own only) |
| Mark no-show |
✅ |
✅ |
🔒 (own only) |
| Edit internal notes |
✅ |
✅ |
🔒 (own only) |
Calendar
| Action |
Owner |
Admin |
Member |
| View the full calendar (everyone) |
✅ |
✅ |
❌ |
| View own calendar only |
✅ |
✅ |
✅ |
| Drag and drop bookings |
✅ |
✅ |
🔒 (own only) |
| Create a booking from the calendar |
✅ |
✅ |
❌ |
Blocked times
| Action |
Owner |
Admin |
Member |
| View the team’s blocked times |
✅ |
✅ |
🔒 (own only) |
| Create a blocked time for anyone |
✅ |
✅ |
❌ |
| Create own blocked time |
✅ |
✅ |
✅ |
| Edit blocked times |
✅ |
✅ |
🔒 (own only) |
| Delete blocked times |
✅ |
✅ |
🔒 (own only) |
Customers
| Action |
Owner |
Admin |
Member |
| View the customer list |
✅ |
✅ |
🔒 (only own customers) |
| Edit customer details |
✅ |
✅ |
🔒 (own only) |
| Delete a customer |
✅ |
✅ |
❌ |
| View a customer’s booking history |
✅ |
✅ |
🔒 (only their own customer) |
| Mark a customer as VIP |
✅ |
✅ |
❌ |
| Import customers from CSV |
✅ |
✅ |
❌ |
| Action |
Owner |
Admin |
Member |
| View discount codes |
✅ |
✅ |
❌ |
| Create a discount code |
✅ |
✅ |
❌ |
| Edit / deactivate a code |
✅ |
✅ |
❌ |
| Delete a code |
✅ |
✅ |
❌ |
| Apply a code on a manual booking |
✅ |
✅ |
❌ |
WhatsApp and notifications
| Action |
Owner |
Admin |
Member |
| View WhatsApp usage |
✅ |
✅ |
❌ |
| Connect your own WhatsApp Business account |
✅ |
✅ |
❌ |
| Change message templates |
✅ |
✅ |
❌ |
| Buy message packs |
✅ |
❌ |
❌ |
| View WhatsApp conversations |
✅ |
✅ |
❌ |
| Reply to WhatsApp conversations |
✅ |
✅ |
❌ |
Analytics
| Action |
Owner |
Admin |
Member |
| View the metrics dashboard |
✅ |
✅ |
🔒 (own only) |
| Bookings by period |
✅ |
✅ |
🔒 |
| Total revenue |
✅ |
✅ |
❌ |
| No-show rate |
✅ |
✅ |
🔒 |
| Most popular services |
✅ |
✅ |
❌ |
| Most-booked professional |
✅ |
✅ |
❌ |
| Export reports (CSV) |
✅ |
✅ |
❌ |
Billing
| Action |
Owner |
Admin |
Member |
| View invoice history |
✅ |
❌ |
❌ |
| Download invoices |
✅ |
❌ |
❌ |
| Change payment method |
✅ |
❌ |
❌ |
| Update tax data |
✅ |
❌ |
❌ |
| View cost details |
✅ |
❌ |
❌ |
Special cases
The owner is also a professional
If the owner adds themselves as a professional record, they keep all Owner permissions + see their own calendar like any member.
One person in several businesses
A user can belong to multiple businesses with different roles. For example:
- Owner at “Bella Studio”.
- Admin at “Otro Salón”.
- Member at “Centro Estético X”.
When they log in, they see a selector at the top to choose the active business.
Account without a professional record
A person can have dashboard access without serving customers. For example: an accountant with the Admin role who only looks at reports. They don’t appear on the calendar.
Retroactive permissions
If you downgrade someone from Admin to Member:
- They lose access to settings, other professionals, and other bookings.
- The bookings they created as Admin still exist (they aren’t deleted).
- The discount codes they created stay active (they can’t modify them).
Citauno has an additional level outside any business: the platform super-admin (/platform). This is only for the Citauno team (us), not part of the product you manage. It’s used for support, migrations, and aggregate data.
A regular user never has this permission.
