What your customers see on the public page

Your public page is where your customers land from your link (citauno.com/your-business). It’s what shapes the first impression and the conversion into a booking. This is the complete reference for how it looks and what options it has.

Public URL

https://citauno.com/<your-slug>

Examples: citauno.com/bella-studio, citauno.com/estudio-pilar.

The URL is permanent as long as you don’t change the business slug (which requires a migration). Share it freely — WhatsApp, Instagram, QR, a code at your location, your email signature.

Page structure

1. Hero / cover

• The cover image you uploaded in Settings (16:9, 1600x900 recommended).
• The logo floating in the bottom left corner over the image.
• The business category in uppercase (e.g., “HAIR & STYLING”).
• The business name as an H1.
• A short description.
• A “Book now” button on the right side that opens the flow.

2. Business information

A grid of 3-4 columns with:

3. Services

A list of services (filterable by category if you use them). Each service in a card with:

• Photo (if you uploaded one).
• Name.
• Short description.
• Duration + price.
• A “Book” button that starts the flow.

4. Team (if “Show professional selection” is enabled)

A grid of professionals with:

• Photo.
• Name.
• Role (e.g., “Colorist”).
• A short bio on hover or tap.

5. Reviews (if you have any)

Cards of verified reviews (only from customers with a completed booking) with:

• Rating (stars).
• Comment.
• Customer name (partial — first name + last initial only).
• The service received.
• Date.

6. Footer

• A “Book” link (the main one).
• A link to your Instagram / Facebook / website.
• Powered by Citauno (a link to the main site).

Booking flow

When the customer taps “Book”:

Step 1: Choose a service

• A list of active services with online bookings enabled.
• Filters by category.
• A card per service with photo, name, duration, price.
• A “Choose” button on each.

Multi-service: if you enabled “Allow booking multiple services”, a “+ Add another service” button appears to stack several in the same appointment.

Step 2: Choose a location (if more than one)

• Appears only if your business has 2+ active locations.
• A selector with each location + address.

Step 3: Choose a professional (if enabled in Settings)

• A grid of professionals who handle the chosen service.
• “Any available professional” as the first option (if the customer has no preference).
• Each professional shows a photo, name, and bio.

Step 4: Choose a day and time

• A floating calendar with real availability.
• Days with no openings appear in gray.
• Days with openings in normal black.
• When you pick a day, the available times unfold in rows.
• A notice if there are no openings within X days: “No availability in the next 30 days. Want us to let you know when a slot frees up?” (waitlist).

Step 5: Customer details

Step 6: Summary and confirmation

• The chosen service(s) + total duration + total price.
• Date + time + duration.
• Location + address.
• The assigned professional.
• The customer booking.
• Total price (with the discount applied if the code is valid).
• The cancellation policy.

Step 7: Payment (if deposit mode)

Only if the business is in deposit mode:

• The provider’s payment gateway (tpago, Bancard, etc.).
• The customer pays the deposit.
• They return to Citauno with a confirmation.

Step 8: Confirmation

• A “Done! Your booking is confirmed/pending.” message.
• An option to download an .ics file to add to their calendar.
• A “Make another booking” button.
• A “Back to the business” link.

At the same time:

• A confirmation email to the customer.
• WhatsApp (if your plan includes it).
• A notification email to you (if you enabled it).

Post-booking actions (customer side)

Once confirmed, the customer receives an email with a personal link (citauno.com/r/<token>) from which they can:

Behavior on mobile

Languages

The public page detects the language by:

1. The URL prefix (/en/<slug> or /pt/<slug>).
2. The language selector in the footer.
3. The customer’s browser language.
4. Default: Spanish.

Services, descriptions, and names stay in the original language (they aren’t translated automatically). The UI, prompts, validations, and emails are translated.

SEO

Each public page has:

• <title>: the business name.
• <meta description>: the business description (max 160 chars).
• Schema.org LocalBusiness structured data with address, hours, and phone.
• hreflang for the 3 language versions.
• A marketplace sitemap.xml that includes your URL.
• Open Graph + Twitter Card for previews when sharing.

Your business appears on Google 2-4 weeks after launch (depending on traffic and backlinks).

Limited customization

Things you can’t customize (for now):

• The layout/order of the sections.
• Fonts.
• Colors (beyond the configured brand color).
• Arbitrary HTML/CSS.

If you want something highly custom, consider keeping your own main site and using Citauno just as the booking engine (linking from a “Book” button on your site).

Privacy and data

• The public page is completely public — no login required.
• Customer data is saved when the booking is confirmed (compliant with GDPR + Paraguay’s Data Protection Law).
• The customer can request deletion of their data by contacting the business.
• Reviews are anonymized after the first name.

Common errors (seen by the customer)

What the owner doesn’t control

Citauno reserves the right to:

• Show a “Powered by Citauno” footer (no opt-out on basic plans).
• Include the business in the public marketplace listing (controllable from Settings → “Show on home and searches”).
• Show the business in relevant categories for SEO.

If what you want is to disable the public page entirely (internal management mode), uncheck “Accept online bookings from the public” in Business settings.

On higher plans (Pro and Business), the Citauno branding can be removed.