Frequently asked questions
If your question isn't here, write to hola@citauno.com.
How do I book on Citauno?
Search a business or service, open its profile, pick location, services, professional and time. Confirm with your account or Google session and you're set.
Can I book without creating an account?
It depends on the business: if it accepts bookings without an account, you fill in your name and WhatsApp number and the booking is made, no password. If you later create one with the same number, the history you already had is there.
How much does it cost to use Citauno?
For clients it's free. You only pay what the business charges.
Can I cancel a booking?
Yes. You can cancel from your account, from your booking email or with the button in the reminder. If the business has a cancellation policy, you see it before confirming.
How do I receive reminders?
You get a reminder before the appointment — over WhatsApp if you left your number, and by email. Each business chooses how far ahead it goes out; the default is 24 hours before, or closer to the appointment if you book with less notice than that. It is one reminder per booking, not a stream of alerts.
How do I know if a business is trustworthy?
The profile shows the address on the map, the real opening hours, photos of the place and the service menu with prices and durations. The availability you see is the business's actual diary, so if you can pick a slot it is because it is free.
Does my booking show in Google Calendar?
Yes, you can download the .ics file from your booking and add it to Google Calendar, Apple Calendar or Outlook.